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Shipping & Returns

Shipping Policy

Shipping fee is a flat rate of $35/Tru Align for anywhere in the US. There is a 2-3 day normal handling time for items currently in stock. Handling time is the time needed to select and package your item for pick up by the carrier (Fed-X). Please allow 7-10 days for delivery. A longer handling time generally indicates that an item will need to be special ordered (you will be notified of this in advance).

Return Policy


100% Satisfaction Guarantee!

We are so confident that you will be satisfied with your purchase from KACELIA we are offering a 100% 30-DAY MONEY BACK satisfaction guarantee.


Your satisfaction is most important to us. If for any reason you are not completely satisfied with your purchase from KACELIA LLC, simply return it within 30 days and the product cost will be refunded, less the shipping fee. 

Our generous NO HASSLE RETURN POLICY combined with our one of a kind  LIVE customer support ensures that you will be completely satisfied – Guaranteed!

Return Instructions

We want you to be 100% satisfied with your purchase from KACELIA LLC so we make our return policy easy with no special catches.

  • Contact us at include the following information:

    • Full name, address and telephone number

    • Date of purchase

    • Place of purchase (Event, Website, Mall, Other)

    • Reason for return


A member of Kacelia LLC will be in contact with you within 1 business day to provide you with return address.

Once you hear back from Kacelia LLC at

  • Send the items back to us in the original packaging

  • Make sure merchandise is in the same condition with the original tags attached

  • Prepare the package, attach a shipping label, include your contact information

  • Ship through your local shipping service

  • You will receive your credit for the cost of the product (less $35 for outgoing shipping charges) as soon as we’ve processed the return (usually within 24-48 hours of receiving the package)

  • We’ll send an email letting you know that your return has been processed.

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